Technical Customer Support Analyst – Lake City, FL
$20/hr | Contract through June 2026 | 100% On-Site
Are you passionate about solving technical problems and helping others succeed? Join a dynamic team where your IT expertise will directly impact user experience and system reliability. This is a great opportunity to grow your skills in a collaborative, service-focused environment.
Where You'll Work:
This position is based 100% on-site in Lake City, Florida, supporting a government agency.
Job Details
- Pay: $20/hour
- Contract Term: ASAP start through June 2026, with potential for renewal
- Work Hours: Full-time, standard business hours
- Location: Lake City, FL (on-site only)
- Work Authorization: U.S. Citizens and Green Card holders only
- Benefits: Eligibility for health benefits through employer
Key Responsibilities
- Monitor and resolve Service Desk tickets, ensuring timely and accurate documentation
- Troubleshoot hardware/software issues and perform root cause analysis
- Provide Tier III support and informal training to team members
- Install, configure, and support PCs, peripherals, and software applications
- Participate in IT projects (e.g., OS upgrades, memory replacements) and statewide teams
- Maintain technical documentation and coordinate service calls for repairs
- Support AV and video conferencing equipment setup and troubleshooting
What You’ll Bring
- Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience
- 1–5 years of IT support experience with strong troubleshooting skills
- Working knowledge of Microsoft OS, Office Suite, and other common applications
- Ability to work independently and collaboratively in a team environment
- Strong communication and customer service skills
If you're ready to make a difference and grow your career in IT support, apply today!
