This is an ENTRY LEVEL $18/Hr role on site EVERY DAY in Dade City, FL for a 1pm-10pm shift.
Education: Some technical certificates CompTIA A+ or AA computer science degree
Experience:
- Some level of IT Certifications and/or degree or pursuing a computer science degree
- Held steady job in the past either former military or service industry or security
- A passion to break into the computer science to gain entry level work experience
Responsibilities:
- Device Management: Install, configure, and maintain computers, tablets, smartphones, scanners, copiers, and printers. Remove outdated or non-functional devices as directed by the agency. Document all maintenance, installation, and removal activities in the designated agency tracking system.
- Service Desk and Technical Support: Provide technical support to agency personnel via the service desk telephone line and/or remote assistance tools. Answer and resolve incoming service desk tickets in a timely manner. Escalate unresolved or complex issues to higher-level support or management as needed.
- Vendor and Warranty Management: Contact and follow up with outside vendors to coordinate repairs for agency equipment covered under warranty.
- Inventory and Records Management: Maintain up-to-date and accurate records of all IT inventory, including serial numbers, user assignments, and location. Document all repair and maintenance work performed on agency equipment.
- Preventive Maintenance: Conduct preventive maintenance inspections on agency technology equipment to identify and resolve potential issues before they cause service interruptions.
- Monitoring: Monitor network and server activity by observing agency monitoring systems.
