Position: Project Coordinator
Term: 6-month contract with perm potential
Pay: $38/Hr
Location: Onsite - Tampa, FL - must already reside in location
Work Authorization: USC or GC ONLY
Education: Associate’s degree in Business Management or related field
Preferred: Bachelor’s degree in Business Management or related field
Experience:
- Minimum of two (2) years direct work experience supporting customer service operational use of technology solutions.
- Project manager/ coordinator experience with demonstrated requirements gathering and UAT test case creation.
- Strong SDLC delivery experience.
- Preferred: Smartsheet, SAP & Billing functions
Responsibilities:
- Participate in incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed. (25%)
- Participate in development and review of solution requirements and review of user test strategies and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results. (25%)
- Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through successful participation in implementation and use of modifications and enhancements. (20%)
- Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. And develop an understanding of the business operations, policies and regulatory guidelines affecting them. (20%)
- Develop an understanding of the business and technical master data models and data governance reporting. (10%)
